To whom it may concern,
My name is Tina and I live on the Gold Coast. I would like to comment on the wonderful service that I
receive from one of your employee’s on the gold coast. I am sorry I do not know her surname but her first name is Jayne. I use to have two dogs that she would come and wash then due to circumstances beyond
my control I had to move and could only take one dog with me. now being on my own and not wholely sure at what times to worm him etc,,, Jayne not only comes over to wash my dog (Jasper) but also instructs me
on how to care properly for my dog. I had to buy ear cleaner which she is happy to do for me as i'm not to
sure what I am doing as well as giving my dog worming tablets as I am too scared to give it to him myself... I talk to her about problems I have with my dog and she has helped me to no end. She has also saved me
on many a trip to the vet and saved me money in the long run.
I find Jayne to be nothing but completely competent, loving with my dog and she treats my dog as her own and when she talks about the other dogs she looks after she talks like they are her own and always
smiling even when she has had a long day and still finds the time to fit my Jasper in for a wash.
She is friendly with my dog and he loves her. I honestly can not say enough about how impressed I am with her professionalism. I
just wanted to write to you to let you know what a fantastic employer you have working for you. Even when she rings to book Jasper in she asks how I am and talks to me like a friend and not just a customer.
I am the sort of person that will get someone in to do something on a regular basis to do something for me but then lose interest or
end up not affording what I signed up for , but the Jayne she has been my dog wash lady for the last 2 years and although there
are times I cant afford it , I will still get her around as not only does she take complete care of jasper she also is a wonderful person to talk to and I feel better with handling my dog when she comes around.
I just want to thank her for everything she has done for me and jasper. You have a great person working for you and I really wanted to let her know I appreciate all she is doing for me.
Tina (Varsity lakes)
I am writing to sing the praises of two of your operators in the Southern Highlands area of NSW, Kevin and Eriko. My husband and I
have a 3 year old male chocolate Labrador called Monte who we have been getting washed by Aussie Pooch for some time. During his regular monthly wash in December,
Eriko picked up that the glands under his jaw seemed to be very enlarged. As we were not home during their visit, Kevin called me that night to advise that he thought I should have Monte checked by our vet
A visit to the vet the next day and subsequent testing resulted in the very serious diagnosis of canine lymphoma which if left
untreated could have resulted in the death of our much-loved pet within 8 weeks. If it wasn’t for Eriko’s detection of this
problem, we would have been completely unaware that our dog was sick as we had not noticed the swelling at all and the dog was not displaying any symptoms of illness.
Although lymphoma is not curable, we have started Monte on chemotherapy and he has already gone into remission and his vet
(and his owners) are very happy with his progress. I have spoken to Kevin to pass on my appreciation but thought their dedication
and professionalism was worthy of an email to Aussie Pooch as their franchisor. We will forever be grateful that their warning
has given us the opportunity to extend our pets life and the enjoyment he brings to us. Please pass on my congratulations to these members of your team.