Meet Our Support Team
The Aussie Pooch Mobile family is a diverse group of people with a common love for dogs.
We have put together a talented support team who are dedicated to helping others in the system achieve their own business growth and success.
Paul Walters - Managing Director
After a 20 year career in the sporting and fitness industry, Paul and his wife Megan, first commenced as Aussie Pooch Mobile Franchisees in 2008.
In 2015, Paul moved into the role of General Manager and later taking on the role as Managing Director in 2020.
"What I love about Aussie Pooch Mobile is the culture within the business, it makes what can be a challenging role, both fun & rewarding.
Paul's vision for Aussie Pooch Mobile is to continue to build our reputation as the premier dog wash and care company with a key focus on maintaining Operator profitability & building a strong supportive team.
Mark Welham - Franchise Recruitment & Support
Coming from previous careers in sales and service Mark commenced his career with Aussie Pooch Mobile as a franchisee in 1993, later selling his franchise in 1995 to joining the management team and help grow the Aussie Pooch Mobile Brand interstate and internationally.
Marks role within the business is to drive recruitment and support our Regional Managers and Master Franchisees.
"I take pride in making sure all our Franchisees receive the support they deserve".
With over 24 Years in the industry, Mark knows what it takes to run a successful Aussie Pooch Mobile franchise.
Mark is happy to speak with you about the opportunities available for you to join the Aussie Pooch Mobile family.
Tracy Sullivan - Marketing & Systems Support
Tracy has been with Aussie Pooch Mobile since 2002.
Originally starting as an Admin Assistant she has grown with the company and worn many hats over the years.
Currently Tracy overseas all document control and marketing processes and is an integral part of our team.
"I enjoy the culture at Aussie Pooch Mobile and it's important to me to be a part of a system that encourages personal growth both inside and outside of the workplace".
Felicity "Flick" Parton - Support Office
Felicity is likely the first person you will meet and she brings a warmth into our office with her welcoming smile. A varied role, Flick enjoys the challenge of supporting the franchisee's & their managers while ensuring the office runs like clockwork.
"It's a privilege to be able to assist our operators in reaching their milestones and achieving their goals".
Gareth Hoy - Warehouse
Ellen O'Halloran - Finance Officer
Ellen has a strong background in account's and bookkeeping gained from her previous roles in the transport industry. She is now dedicated to Aussie Pooch Mobile and has become an integral and supportive part of our team.
"Your professional, personal and creative life are all intertwined. It's important that you spend your days doing what you love with the people you love".
Brooke McNamara - Social Media & Promotions
Brooke has been with Aussie Pooch Mobile for the past 3 years working in the marketing department.
Being the daughter of Chris and David, Brooke has a vast knowledge of the Aussie Pooch Mobile franchise system and more importantly a very clear understanding of Chris's vision for the company.
"What I love about working for Aussie Pooch Mobile is that my work revolves around the care of Dogs & Puppies. One of my own personal true loves"!
Katrina Litherland - Operations Manager
Katrina has been with the company on and off for over 23 years.
initially as Support Office Personnel, Katrina has worked her way through many roles including Office Manager, Franchise Area Development Manager and most recently as Operations Manager.
"The company, its franchisee's and the customers all have the same values as I do, respect, integrity and devotion. Working for Aussie Pooch Mobile has helped mould me into the person I am today and I am grateful to have been able to grow with company both personally and professionally"
Marloes Pronk - Team Support
One of our longest standing Franchisee's Mel has been washing and caring for dogs since joining Aussie Pooch Mobile in 1998.
"After 20+ years I am still enjoying my career with Aussie Pooch Mobile Dog Wash. I love that I can also help others succeed in this business."
In recent times Mel has brought her valuable knowledge and experience into the Support Office where she now works part-time mentoring Operators.
Emily Slevin - WA Regional Master Franchisee
Emily has been a franchisee with Aussie Pooch Mobile since 2010. She has successfully built, split and sold 3 territories over the last 3 years while starting a family at the same time.
"I love sharing my love and passion for dogs with other Franchisees and supporting them to reach their goals to where the want their business to be".
A multi award winner, APM National Franchisee 2014, APM Marketing Award winner 2015 & 2017 and Franchise Council of Australia - Western Australia 2018 Franchise Woman of the Year.
Emily purchased the Regional Master Franchise Western Australia in Jan 2018 and was joined by her husband Damian. Together they hope to help others create the same success they have enjoyed.
Elizabeth Keeley - North Qld Manager
Liz joined as a franchisee in 2007, after spending many years in hotel administration.
10 years down the track she went on to purchase all available territories in the Townsville area and is now a multi-unit franchisee.
"I absolutely love getting out there and marketing my business. It was my biggest challenge in the beginning but has now become my greatest tool".
Liz was awarded the APM International Franchisee of the Year in 2018 and has been the winner a number of times for our Facebook Marketing award. Liz enjoys attending the annual Aussie Pooch Mobile conference, where she can meet with other operators and build on her skills and knowledge.
Joanne & Mark Goodwin - Support Manager South Australia
Joanne together with her husband Mark are the Support Managers for the South Australian Region.
Together Joanne & Mark help support a team of 15 operators which include their three children, all of whom work their own dog wash and grooming trailers.
"Its a family affair for us and we really love what we do"
Joanne started in 2011, their daughter joined the team less than a year after. 12 months later Mark joined in the fun, quickly followed by their youngest daughter and finally their son.
Joanne & Mark have been recognised for their combined and individual success over the years with numerous awards such as Multi Unit Franchisee Winner 2018, Representative of the year 2012, Franchise of the Year (under 12 months) 2013, Franchise of the Year 2015 & 2016, Most dogs washed SA 2016, Customer service awards 2017, Most dogs washed SA 2017 & Manager of the Year for 2017.
"We love to make the dogs feel special and pampered, we love it when the fur parents see their pooch coming back from the trailer, to see how happy they are is a wonderful feeling".
Kate & Bryan Edwards - Master Franchise Owners and Support Team Members
Bryan and Kate Edwards are the Master Franchise Owners for the Aussie Pooch Mobile Wollongong area.
Their team (including 2 other operators) cover Helensburgh to Shellharbour. Both have previously worked with dogs and in business management roles;
"Our experience helps us build our own business as well as those who join our awesome team. We love the challenge of helping new operators grow their own business and reaching their goals".
Since joining Aussie Pooch Mobile nine years ago, they have won a (highly commended) Regional Franchisee of the Year award in 2009, Muli-Unit Franchise of the Year 2013, and the Community Award in 2015.
Greg Fickel - Master Franchisee Macarthur Region NSW.
After a long career in State & Federal public service (27 yrs), in 2012 I started my journey with Aussie Pooch Mobile as a representative.
Not shy of a challenge Greg went on to purchase the Master Franchise for Macarthur the following year, joined by his wife Julie. The business and management skills acquired in public service has made the transition to operating his own business easier.
In the past 12 months, two of Greg & Julie's children have also joined the team, and today the area supports 7 operators all washing and grooming dogs.
Manager/Master of the Year 2018 winner, Multiple Unit Franchisee of the Year 2017, Highly Commended Representative of the Year 2013 and voted as a finalist by the Campbelltown community for a 2018 Campbelltown Local Business Award.
"What we like about being a part of Aussie Pooch Mobile; we enjoy the challenge of building and operating our own business within the community that we live in. The ability to support our operators whilst also having the backup and support we need from a strong brand and proven business system".
Karen Richardson - Qld Support Team Member
Karen has been a vital part of the Aussie Pooch Mobile family since 1998.
Over the past 20 years Karen has been a wonderful support to many franchisees including her husband Mick who also washes and cares for dog.
Her love for dogs and the community has also extended to endless fundraising over the years which has contributed to over $60,000 being raised for Empower Assistance Dogs.
"It is a privilege to be able to contribute in this way and help put a smile on the faces of special children through assistance dog’s".
Karen has been recognised for her efforts in fundraising and has won the Community Involvement award 3 years running - 2012, 2013 & 2014. She has also been awarded the Qld Franchisee of the year in 2012.